Privacy Policy

Privacy Policy Effective Date: 11 November 2025 Last Updated: 11 November 2025 1. Introduction Welcome to SinStream (“we”, “us”, “our”). Our website www.sinsync.co.uk (the “Site”) provides an AI-powered chat character creation and interactive experience platform (the “Service”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Service — and what rights you have regarding that information. By accessing or using SinStream, you agree to this Privacy Policy. 2. Who We Are Controller: SinStream (operating via www.sinsync.co.uk ) Email Contact: admin@sinsync.co.uk Registered Jurisdiction: United Kingdom We are committed to protecting your privacy and handling your data transparently and securely. 3. Information We Collect a) Information You Provide Account details: username, email address, and password (securely hashed). Profile data: avatars, preferences, AI chat characters, and settings. Payment information (handled securely by Stripe or another processor — we do not store card details). Messages, feedback, and other content you generate through SinStream. b) Information We Collect Automatically IP address, browser type, and device data. Usage data: pages visited, session duration, clicks, and chat interactions. Cookies and analytics identifiers for functionality and improvement. c) Information from Third Parties If you log in using an external account (e.g., Google), we receive limited information necessary to authenticate your account. Payment processors may share confirmation details such as transaction IDs or payment status. 4. How and Why We Use Your Information Purpose Example Legal Basis Provide our Service Account creation, chat features, and character generation Contractual necessity Manage payments Subscriptions and premium features via Stripe Contractual necessity Improve and personalise Analytics, feature enhancements, and UX improvements Legitimate interest Communicate with users Support, service updates, account notifications Legitimate interest Send optional marketing Announcements and offers (only with your consent) Consent Legal obligations Tax, fraud prevention, and regulatory compliance Legal requirement 5. Sharing and Disclosure We never sell your personal data. We only share it in the following circumstances: Service Providers: Trusted third-party partners who help us run SinStream (hosting, analytics, payments, email delivery). Legal or Regulatory Requests: If required by law, court order, or government request. Business Transfers: In the event of a merger, acquisition, or sale, your data may transfer to the new entity with equivalent protection. Aggregated Data: Non-identifiable data may be shared for statistics or research. 6. International Data Transfers Your data may be processed outside the UK/EEA. When this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to keep your data secure and GDPR-compliant. 7. Data Retention We keep personal data only for as long as necessary to provide our services or comply with legal obligations. Account data: retained until deletion request. Payment data: retained up to 6 years for financial and tax compliance. Analytics logs: anonymised or deleted after 12 months. When no longer needed, your data will be securely deleted or anonymised. 8. Security We use strong encryption, secure hosting, firewalls, and limited access controls to protect your information. While no system can be 100 % secure, we continually review and improve our security practices. 9. Cookies and Tracking We use cookies for login sessions, analytics, and performance. You can manage or disable cookies through your browser or our on-site Cookie Preferences Manager. For full details, please review our separate Cookie Policy. 10. Your Data Protection Rights Under the UK GDPR, you have the right to: Access – request a copy of your personal data. Rectification – correct inaccurate or incomplete data. Erasure – request deletion of your personal data (“right to be forgotten”). Restriction – ask us to limit how your data is used. Portability – receive your data in a structured, machine-readable format. Object – object to processing in certain cases (e.g., marketing). Withdraw Consent – withdraw consent at any time. To exercise any of these rights, email admin@sinsync.co.uk . If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk . 11. Automated Decision-Making and AI SinStream’s AI chat system uses algorithms to generate interactive characters and responses. We do not use automated decision-making that produces legal or similarly significant effects. Generated AI characters and conversations are user-directed; you maintain full control of what data is entered or shared. 12. Children’s Privacy SinStream is intended for users aged 18 and older. We do not knowingly collect data from anyone under 18. If we learn that data has been collected from a minor, we will delete it immediately. 13. Changes to This Privacy Policy We may update this policy periodically to reflect new features, technology, or legal requirements. Updates will be posted on this page with a new “Last Updated” date. Continued use of SinStream after updates constitutes acceptance of the revised policy. 14. Contact Us If you have any questions, concerns, or data requests, please contact: SinStream 📧 Email: admin@sinsync.co.uk 🌐 Website: www.sinsync.co.uk